FAQs
General Questions
Q: What is Studio REMMI?
A: Studio REMMI is a collective salon space located in East Perth, specialising in expert colour, bespoke lived-in haircuts, and professional hair extensions. Our collaborative environment brings together talented freelance hairdressers and brow specialist to provide a one-stop shop for beauty.
Q: Do you accept walk-ins?
A: No, we operate by appointment only. This ensures each client receives the time and attention they deserve. You can join our waiting list for unconfirmed appointments if we’re fully booked.
Q: What services do you offer?
A: We offer professional colouring, long-hair cutting, extensions, treatments, and styling services. We do not currently provide services for hair shorter than a bob. For a full list of services, please visit our home page.
Q: How do I book an appointment?
A: You can book your appointment through our online booking system powered by Timely. A deposit is required at the time of booking to secure your spot.
Pricing and Payment
Q: Where can I find your prices?
A: Our pricing is available on our Home page. Please note, additional charges may apply for extra product use or extended service times.
Q: What payment methods do you accept?
A: We accept cash, card payments and Afterpay.
Q: Do you offer refunds?
A: At Studio REMMI, customer satisfaction is a top priority. We do not offer refunds for services, but we will happily make adjustments within two weeks of your appointment date if you’re not satisfied.
Salon Policies
Q: What is your cancellation policy?
A: We require at least 24 hours’ notice for cancellations or rescheduling. Cancellations made within 24 hours of the appointment will result in the full cost of the scheduled service being charged, along with the loss of any deposits paid. As a one-on-one, appointment-based salon, last minute cancelations leave us unable to refill the last spot. A new appointment will not be made until the outstanding balance is paid in full.
Q: What if I’m running late?
A: Please let us know if you’re running late. We will do our best to accommodate you; however, appointments delayed by more than 15 minutes may need to be rescheduled.
Rent-a-Chair/Makeup Artist Space
Q: Can I rent a chair or workspace at Studio REMMI?
A: Yes! We offer a collaborative rent-a-chair model for independent hairdressers and makeup artists. For more information, please email us at info@studioremmi.com.
Additional Questions
Q: Do you offer gift vouchers?
A: Yes, we offer gift vouchers that can be used for any service or product at Studio REMMI. You can purchase them HERE.
Q: Can you cater to group events?
A: Absolutely! We can cater to group events with prior notice. Please contact us to discuss your specific needs.
Q: Can I purchase products from Studio REMMI?
A: Absolutely! We stock a range of professional haircare products, buy ONLINE
If you have any other questions, feel free to contact us via email at info@studioremmi.com